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Open positions are listed below.

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Community Outreach & Engagement Lead

Department: (Provides support to...) 

Community Outreach & Engagement; Development; Health Navigation Services 

Reports To: Director of Grants Programming; HIV/STI Testing Manager

Type: Full-Time, Salary, Exempt


Organizational Profile: 

Pridelines Youth Services, Inc., dba "Pridelines" is a rapidly growing 501(c)(3) not-for-profit organization dedicated to supporting, educating, and empowering South Florida’s lesbian, gay, bisexual, transgender, and  queer / questioning (LGBTQ+) youth and community, in safe and diverse spaces, to promote dialogue, wellness, and to foster social change. 


Position Summary - 

The Community Outreach & Engagement Lead ensures that all communication, outreach and engagement conducted is aligned with and supports the required deliverables of current grants and contracts; promotes the growth of youth / community member / partner / related group participation and collaboration in Agency programs, services, special events; advances Agency objectives, goals, recognizability, standing / reputation and presence within the community; provides support to Development and Health Navigation Services (becomes a Certified HIV / STI Tester). This position’s primary  responsibilities include: 

1.) working with all team members under the supervision of the Director of Grants Programming & Charitable Contributions to strategize / confirm the direction, production and execution of all outreach / engagement / fundraising activities for the promotion of the Agency, and those related to required grant and contract deliverables; [and]

2.) identifying areas of opportunity for Agency networking / growth, interdepartmental areas of need (to support filling-in gaps), [as well as] new populations for recruitment and participation in (youth) programs, services, special events (The SMART Ride, The Florida AIDS Walk, etc.).


This position also provides significant support to Agency Health Programs & Services — HIV / AIDS / STI Prevention Education programming, HIV / STI testing, outreach / engagement for testing (see below).


Health Programs & Services duties / responsibilities (continued) — Under supervision, position provides a high volume of HIV / STI Testing services and linkage to care (LTC) services for newly diagnosed HIV-positive clients and clients that are HIV-negative that need additional prevention or health services, such as PEP, PrEP, behavioral health, or medical services. This position will provide high quality health-related information, referrals, and strengths-based services in a nonjudgmental, stigma-free way. Position also includes providing outreach-based services to reach individuals at high-risk for HIV/STI infections with prevention/education messages and materials.



Primary duties, responsibilities, assignments include, but are not limited to, the following: 

● Support progress toward grant and contract deliverables + ensure Pridelines is continuously present and active in important community events by working with team members to develop a well-rounded monthly outreach and engagement schedule. 

● Develop and new outreach / communication strategies / pathways to reach new target populations or expand existing footprint — for consideration by the Executive Director, Director of Grants Programming, Health Programs & Services Manager. 

● Identify upcoming community events, awareness days, and corporate engagements with outreach, networking, and prospecting opportunity – that also align with grant and contract deliverables and agency growth priorities. 

● Work with team members to develop innovative events and activities that advance the work of the organization and are popular with community members. 

● Assist in the identification and recruitment of participants for all programs and services. 

● Assess Agency, departmental, and community needs and apply to outreach and engagement strategies. 

● Communicate with stakeholders and organizational community partners to introduce the Agency, secure interest, solicit input and invite collaboration in order to create and enhance relevant, population-specific, culturally-competent programs and services. 

● Assists in record keeping of all outreach and engagement activities, programs and services in relevant Agency databases (under the supervision of the Director of Grants Programming). 

● Provide culturally competent HIV / STI counseling, testing, and referral and linkage-to-care services. 

● Adhere to all required HIV / STI testing processes and other clinical health-related procedures as required by the State of Florida. 

● Maintain all data / information and records related to intervention and service delivery as required by funders, The Florida Department of Health, and Pridelines' administration. 

Other Duties as Assigned

This job description serves only as a general description of anticipated day-to-day responsibilities of the position. Management retains the discretion to add duties or change the duties of this position at any time.



· Administer high volume of HIV & STI testing for clients.

· Conduct brief risk assessments and assist clients in creating individualized prevention plans based on their test results.

· Collect and process blood (finger-stick and oral swab) and STI specimens, and prepare specimens for laboratory processing.

· Provide HIV test results to clients.

· Provide clear, understandable, current and accurate information to clients, consumers, and community members.

· Provide information in a way that demonstrates respect, active listening skills, empathy and patience in a non-judgmental, stigma-free way.

· Provide HIV and STI education services to individuals in community health center/clinic setting and community settings reaching individuals at high-risk for HIV infection.

· Assist Health Programs & Services team to offer clients a variety of High Impact Prevention (HIP) and Closing The Gap (CTG) interventions and services as appropriate

· Provide culturally relevant and culturally appropriate services at adult-themed venues catering to gay/bisexual men.

· Provide crisis and short-term intervention for individuals as needed; ensure that clients requiring immediate crisis counseling receive appropriate linkage to licensed professionals.

· Refer and actively link clients to medical and essential support services, and providing direct practical support, including attending healthcare appointments for newly diagnosed clients and monitoring progress toward care plan goals.

· Document contacts and services; maintain files and data for reporting purposes.

· Serves as advocate for clients within the community.

· Performs other duties as assigned.


Minimum Qualifications

· Possess a high school diploma or GED equivalent.

· Demonstrates an ability to relate to people living with HIV/AIDS and gay/bisexual men, as well as individuals from diverse socio-cultural and socio-economic backgrounds.

· One year of experience providing direct service to individuals from vulnerable populations.

· Possess a valid driver's license, insurable driving record, and access to a personal vehicle for work-related activities. Must be able to complete a criminal background check in order to obtain a Level 1 Fingerprint Clearance Card / Level 2 Background Check within 90 days of hire.

· Eager and able to work in a sex positive, stigma-free environment.

· Must be able to work the allocated hours of the position including evening and occasional weekend hours.

· Ability to be trained to administer/collect whole blood specimen through finger stick.

· Ability to work and make appropriate decisions independently.

· Excellent written and verbal communication.


Preferred Qualifications

● Personal qualities of integrity, compassion, positive leadership, “can-do” attitude, flexibility, a sense of humor, and the capacity to exercise discretion and independent judgment, as well as work in and as part of a team. 

● Strength in engaging individuals from target populations for grant-funded interventions and other Health Navigation Services activities. 

● Understanding of how to work in partnership with diverse, in-need and at-risk populations in constructive ways that lead to high-quality, client-centered experiences. 

● Able to establish and maintain positive working relationships with others, both internally and  externally, to achieve the various goals and objectives of the organization. 

● Understands “ethical behavior” and conventional business practices, and ensures that one's own behavior and that of others within the Center are consistent with these standards. 

● Ability to travel and/or commute locally and long distances. 

● Willing to work evenings, weekends, and weekdays. 

● Proficient in using digital platforms as reporting tools and experience working with information technology applications to develop, activate, and manage program / service evaluation and reporting. 

● Bachelor’s Degree in Human Services, Social Work, Psychology, or related field – i.e., not-for-profit / public organizational management, public health, etc. – (Master’s Degree preferred) 

● Minimum of 3 years required experience in a related field. 

● Familiarity with – and a passion for – LGBTQ+ issues. 

● Assesses situations to determine their level of importance, urgency, and associated risks, and makes clear decisions (which are timely and in the best interests of Pridelines), as well as establishes priorities, assigns oneself tasks / deadlines, and self-monitors progress towards daily, weekly, monthly, (etc.) objectives and goals. 


· Two (2) years of paid or unpaid experience providing direct service with individuals who are HIV+, homeless, individuals with serious mental illness, individuals with substance use disorders, and/or individuals who are gay/bisexual, or individuals who are transgender, as well as youth.

· Demonstrate sound understanding of HIV/AIDS and a strong grasp of community resources (medical, mental health, and social service delivery systems) available to individuals living with HIV/AIDS.

· Bilingual (English / Spanish / Haitian-Creole)

· Phlebotomist

· Demonstrated ability to contribute to a close team and community working relationship.


Environmental Factors and Conditions / Physical Requirements 

· Outdoor environment - i.e., high temperatures / heat consistent with seasonal weather in South Florida - especially summer months. 

· Office environment, exposure to computer screens for lengthy periods of time.

· May require evening and occasional weekend work.

· While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This position may require the employee to occasionally climb, balance, stoop, kneel, crouch, bend or crawl.

· This position must frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 100 pounds and assist clients.

· Requires operating standard office equipment (i.e. telephone, computer, fax machine, copier, etc.).

· Must be proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).


Equal Employment Opportunity

Pridelines maintains a healthy work environment free from harassment and discrimination based on sexual, racial, age-based, religious, ethnic, disability, family status, sexual orientation, gender identity or expression. All recruitment and retention decisions are guided by this policy.

  • "Leadership is the capacity to translate a vision into reality." —Warren Bennis.

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